ONECARD 3.0 is an upgraded version of the currently existing ONECARD to serve you better. It has been upgraded with brand new features to increase efficiency and provide better security to our valued members. ONECARD members are advised to upgrade or change their ONECARD to ONECARD 3.0 with effect from 10 June 2016.
Hurry, upgrade to ONECARD 3.0 now at our Concierge or Customer Service Centres to avoid any usage interruption.
What is ONECARD 3.0?
It is an upgraded version of the existing ONECARD with better security and features.
Do I have to pay to upgrade to ONECARD 3.0?
No. It is FREE to upgrade.
My ONECARD membership has expired. Can I get a ONECARD 3.0 for FREE?
No. Kindly proceed to reapply for your ONECARD and pay RM20/RM30 for 3 years/5 years membership at our Concierge or Customer Service Centres at 1 Utama.
Must I upgrade my existing ONECARD?
Yes, you must upgrade to ONECARD 3.0 to avoid any interruption of usage in future once we phase off the existing ONECARD.
Must I bring my existing ONECARD for upgrade to ONECARD 3.0?
Yes, we need to transfer your credit and balance from your existing ONECARD to your new card. Please present your IC for verification purposes as members are only allowed to upgrade their own card.
Where should I upgrade my ONECARD?
You can walk in to any Customer Service Centres or Concierge at 1 Utama from 10 June 2016 onwards.
Can I upgrade to ONECARD 3.0 if I lost my existing ONECARD?
Yes. Kindly pay RM10 as replacement card fee at any Customer Service Centres or Concierge at 1 Utama.
When is the deadline to change my existing ONECARD?
16 February 2017. Please upgrade your ONECARD as soon as possible.
Where should I tap my ONECARD 3.0 when I enter the car park?
Look for the new terminal with the new ONECARD 3.0 designs and tap as normal.
Where should I top up parking credits to my ONECARD 3.0?
For the time being you can top up at the selected Auto Pay Machines :-
|Area||Floor||Escalator / Lift Lobby at Nearby Outlet|
|1 Utama Shopping Centre||4th Floor||Centre Court - 2 Floors above ic! Berlin (APS 4)|
|Oval - Cellini (APS 14)|
|Rainforest - 1 Floor below Camp 5 (APS 30)|
|Entertainment Zone – Newsplus near GSC (APS 29)|
|Centre Court – 2 Floors above Mobile Gadget (APS 2)|
|Sportszone – 2 Floors above Colour Culture (APS 31)|
|3rd Floor||Highstreet - Next to Concierge (APS 21)|
|Highstreet – 1 Floor above Sushi Zanmai (APS 16)|
|Highstreet – 1 Floor above Parkson (APS 13)|
|Centre Court – 1 Floor above AEON (APS 7)|
|Centre Court – 1 Floor above ic! berlin (APS 34)|
|Centre Court – 1 Floor above Customer Service Centre (APS 36)|
|Oval - XZQT Home Store (APS 17)|
|G Floor||Promenade - Sunmoulin (APS 6)|
|Centre Court - Starbucks Coffee Signature (APS 5)|
|LG Floor||Centre Court - 1 Floor below Watatime (APS 12)|
|Centre Court - AEON-Daiso (APS 1)|
|Dataran Car Park - Petsmore (APS 26)|
|Promenade – Quick Cut (APS 35)|
|Promenade – Melaka Corner (APS 11)|
|B1 Floor||Rainforest - Pusat Kecantikan Kereta Utama (APS 15)|
|Rainforest - 1 Floor below Memory Lane (APS 24)|
|Oval - Thai Odyssey (APS 22)|
|Highstreet - Caring Pharmacy (APS 19)|
|B2 Floor||Highstreet - Samsonite After Sales Service Centre (APS 27)|
|ONE World Hotel||Concourse Floor||Cinnamon (APS 7)|
|G Floor||myNews.com (APS 8)|
|B1, B2, B3 Floor||Hotel Lift Lobby (APS 9, APS 10, APS 12 and APS 15)|
|Plaza IBM & KPMG Tower||B1 & B2 Floor||Lift Lobby (APS 3 and APS 5)|
|B3 Floor||Lift Lobby (APS 6)|
|1 First Avenue||B1 Floor||Lift Lobby (APS 21)|
|B2 Floor||Lift Lobby (APS 23)|
|B3 Floor||Lift Lobby (APS 17)|
|Concourse||Lift Lobby (APS 20)|
|Village Shops @ The Club||G Floor||Next to myNews.com (APS 5)|
|The Club, Bukit Utama||B1 Floor||Near Lift Lobby (APS 1 & APS 4)|
|G Floor||Near Drop Off Point (APS 2)|
|Centrepoint||Ground Floor||Next to Life Juice Lobby (APS 1)|
|Next to Green Dot Stables Lobby (APS 2)|
|Lower Ground Floor||Lift Lobby (APS 3)|
|1 Tech Park||G Floor||Main Lobby (APS 1 & APS2)|
Can The Club Bukit Utama membership upgrade their ONECARD 3.0 at 1 Utama?
Yes, please proceed to Concierge at 3rd Floor, Highstreet to upgrade your ONECARD 3.0 from 10 June onwards.
Must I upgrade ONECARD Kids to ONECARD 3.0?
No, ONECARD 3.0 is only applicable for ONECARD membership. However, ONECARD Kid’s expiry date will follow the principal’s expiry date in our system. (Unless the kid turns 13 years old)
Where can I check my membership expiry date?
In our effort to go green, the membership expiry date will not be printed on ONECARD 3.0. Please log on to www.onecard.com.my or download our 1 Utama Mobile App to check your expiry date.
How can I get ONECARD 3.0 if I am not a ONECARD member yet?
Kindly proceed to apply for ONECARD 3.0 and pay RM20/RM30 for 3 years/5 years membership at our Concierge or Customer Service Centres at 1 Utama.
Auto-Pay System (APS) Machine
Look out for the new ONECARD 3.0 slot (black box) & signage.
Press the "ONECARD Top Up" button on the screen
Place your ONECARD 3.0 horizontally inside the slot (black box).