What is ONECARD?
ONECARD is the official Bandar Utama Loyalty Card that rewards members with privileges and loyalty points (UPoints) for shopping, dining and other services offered by participating outlets in 1 Utama Shopping Centre, Centrepoint Neighborhood Centre, 1 First Avenue, The Club @ Bukit Utama, Village Shops @ The Club and One World Hotel.
Who is eligible to apply?
Applicants must be 18 years or older to apply for a ONECARD. For applicants below 18 years of age, the application form must be signed by a parent or legal guardian.
Where do I apply for a ONECARD?
You may apply ONECARD membership at
Is there a membership fee?
Yes, an application fee of RM 20 for a 3-year membership or RM 30 for a 5-year membership is required upon submitting your application to become a ONECARD member.
What is the validity of the ONECARD membership?
The ONECARD is valid for 3 to 5 years whichever is applicable from the date your application is accepted or the date your card is renewed.
Can my ONECARD be used immediately?
Yes for UPoints earning. To use your ONECARD for parking, you will need to top up your ONECARD with Car Park Credits (CPC) at any of our yellow Auto Pay Stations (APS) and maintain a minimum balance of RM5 Car Park Credits at all times.
How many ONECARDs am I allowed to have?
Each member is only eligible to own 1 ONECARD.
How do I earn UPoints?
UPoints are points earned when you swipe/flash your ONECARD or eONECARD while shopping at ONECARD participating outlets. UPoints are earned at the rate of RM1 spent = 1 UPoint. Please ensure that you ask the cashier for your ONECARD receipt as proof of the UPoint Earning Transaction.
What if I left my ONECARD at home/car when I make purchases at ONECARD participating outlets?
Download the 1 Utama’s Mobile App via the App Store or Google Play Store to obtain your eONECARD, the electronic version of a ONECARD. Flash your eONECARD to earn UPoints.
How do I redeem/shop with my UPoints?
Redemption of UPoints can be done as long as you have sufficient UPoints. Flash your ONECARD or eONECARD and enter your payment PIN to redeem your UPoints for purchases made at a participating outlet at the rate of 1 UPoint = RM0.01. If you have insufficient UPoints, you can top it up with cash or credit card to make the purchase.
Can I collect UPoints when I redeem my UPoints for purchases?
What is the Login Password?
The login password is a security feature applied to every ONECARD. It is required whenever you manage your ONECARD account via the 1 Utama’s Mobile App, ONECARD e-kiosk or www.onecard.com.my. You are also required to key in your login password when you perform a UPoints redemption. Please do not disclose your login password to anyone as it acts as a security code for your ONECARD in case your ONECARD is lost or stolen.
What should I do if I forgot my Login Password?
Kindly proceed to reset your login password via 1 Utama’s Mobile App or at our Concierge, Customer Service Centre, any ONECARD e-kiosk located next to the e-directory around 1 Utama Shopping Centre or the ONECARD website at www.onecard.com.my. Due to security reasons, only cardholders are entitled to reset their password.
How do I check my UPoints balance & transaction history?
It is available at any ONECARD e-kiosk located next to the e-directory around 1 Utama Shopping Centre, the 1 Utama’s Mobile App or www.onecard.com.my.
Are my UPoints transferable?
Yes, it is. You may transfer your UPoints to any valid ONECARD member by using our 1PAY Transfer service via our ONECARD website (www.onecard.com.my) or 1 Utama’s Mobile App.
I realized that I did not receive UPoints from one of the ONECARD participating outlets. What should I do?
You may proceed to our Concierge or Customer Service Centre with your original receipts within same days of purchase to request crediting of UPoints for your purchase. Once we have verified your purchase, your UPoints will be awarded within the next 7 working days. You are advised to keep your receipts until UPoints are reflected in your ONECARD account.
I have existing UPoints in my ONECARD but the tenant staff refused to accept it for redemption purchases, what should I do?
You may call/proceed to our Concierge at 603 – 7725 5788 or Customer Service Centre at 603 - 7710 8118 or email firstname.lastname@example.org to lodge a complaint.
How do I know when my ONECARD expires?
You can check your ONECARD expiry date via our ONECARD e-Kiosk, 1 Utama’s Mobile App or www.onecard.com.my. We also send a monthly statement of your 1PAY balance and card expiry date to your email account. An SMS will be sent twice to members as a reminder before the expiry date. Please ensure your email address and mobile phone number are up to date in our system.
Is there an expiry date for my ONECARD UPoints?
Yes, once your ONECARD has expired.
Can I have a supplementary ONECARD?
No, we do not provide any supplementary cards at this time.
What are the Bonus UPoints in my ONECARD transaction history?
Bonus UPoints are awarded by the Operator during ONECARD promotions / events from time to time.
How much do I need to pay to renew my ONECARD?
It is RM20 for a 3-year membership and RM30 for a 5-year membership. Your UPoints and Car Park Credits will be transferred automatically when you renew your ONECARD before your expiry date. You will retain all your UPoints and Car Park Credits by renewing on time.
How do I get a FREE auto renewal for a 3-year membership?
Shop and swipe your ONECARD to earn or redeem UPoints from 10 or more transactions within your last renewed membership period.
How do I check my entitlement status to get free auto renewal?
You will receive a sms and email notification regarding the auto renewal providing your contact details are up to date in our system.
How do I ensure my UPoints will not be forfeited?
UPoints earned or reloaded remain valid for redemption so long as the ONECARD to which it relates remains valid.
Do I get a refund on my UPoints and Car Park Credits if my card is expired/cancelled?
You may apply for a refund of the remainder balance of UPoints and Car Park Credits that were topped up, reloaded or purchased via cash or credit card. UPoints earned via shopping or from promotions/marketing and Car Park Credits claimed from conversion of UPoints are strictly non-refundable. A completed refund request form must be submitted within 30 days of the date of expiry or cancellation of your ONECARD. A RM5 administrative fee will be charged for the processing of such refunds.
How do I identify the ONECARD participating outlets?
Most ONECARD participating outlets have floor mats at the entrances and tent cards at the cashier. Our monthly newsletter (ONEbuzz), the ONECARD website (www.onecard.com.my) and the 1 Utama’s Mobile App carries the updated full listing of ONECARD participating outlets. ONEbuzz can be obtained at our Concierge or Customer Service Centre, while stocks last.
I Lost My ONECARD! How do I get a replacement card?
Please contact us at 603-7725 5788 or 603-7710 8118 or email us at email@example.com to deactivate your ONECARD immediately. Proceed to our Concierge, Customer Service Centre or our website www.onecard.com.my to replace your ONECARD. A replacement fee of RM10 is applicable to replace a lost card. The new ONECARD replacement will contain the remaining balance of UPoints and Car Park Credits (if any) as recorded in our system upon deactivation of your card.
How do I get a waiver of the replacement fee for my new ONECARD?
The RM10 replacement fee will be waived upon submission of a police report or any relevant supporting documents. The remaining balance of UPoints and Car Park Credits (if any) will then be transferred to your new ONECARD.
Can I update my details online?
Yes, please update your personal details online at www.ONECARD.com.my or 1 Utama’s Mobile App. Alternatively, you can email us at firstname.lastname@example.org or walk in to our Concierge or Customer Service Centre to update your personal details.
Is my personal data protected by the Personal Data Protection Act (PDPA)?
Yes. We take personal data protection seriously and we comply with all relevant laws and regulations. We do not disclose your personal data to third parties but selected personal data may be shared with pre-approved entities participating in and/or who are providing services as part of the ONECARD programme.
I do not receive any newsletters, SMS notifications or emails from the ONECARD team. Why?
Please email us at email@example.com to update your latest email and mobile phone number or update via ONECARD website at www.onecard.com.my or 1 Utama’s Mobile App.
Where should I direct my feedback and enquiries on ONECARD matters?
Please email us at firstname.lastname@example.org or proceed to our Customer Service Centre.
How can I use my ONECARD for parking?
Where Can I use it?
You can use your ONECARD for parking at the following Bandar Utama car parks:
I have just applied for a ONECARD. Can I use my ONECARD to enter the car park during my next visit to 1 Utama?
How do I Top Up my Car Park Credits?
Where do I Top Up my Car Park Credits?
Car Park Credits (CPC) can be topped up conveniently at Auto Pay Stations (APS) located around the following Bandar Utama buildings:
How do I use my ONECARD to enter/exit the car park?
What are the Parking Privileges?
I have more than RM5 worth of UPoints in my ONECARD but I cannot enter the car park.
I cannot enter the Car Park / ONECARD Preferred Parking with my ONECARD. Why?
Common reasons for this are:
Can I convert my UPoints to Car Park Credits?
Are Car Park Credits transferable?
Why do I need to have a minimum of RM5 Car Park Credits in my ONECARD to enter the car park?
How do I check my Car Park Credits balances?
How do I ensure my Car Park Credits will not be forfeited?
Do I get a refund on my Car Park Credits if my card is expired/cancelled?
What are the criteria to be a ONECARD LUXE member?
How long is the ONECARD LUXE membership and when is the duration?
Will I become a ONECARD LUXE member if I meet the requirements before the calendar year ends?
What if my ONECARD membership is about to expire?
How do I maintain my ONECARD LUXE status?
What should I do if I do not meet the ONECARD LUXE membership requirements the following year?
Is the photograph for the ONECARD LUXE card compulsory, why?
Must I surrender my existing ONECARD and The Club card to be a LUXE member?
Do I need to flash my ONECARD LUXE card to enjoy LUXE privileges?
Can I use my ONECARD LUXE Card for parking and earning or redemption of UPoints?
Is there any reservation fees?
Is there a minimum or maximum stay duration?
Where is the parking location for ONECARD LUXE Reserved Parking?
What payment methods are accepted when making a reservation?
What do I do if the car park is closed when I arrive at the car park?
What happens when I exit the car park?
What happens if I reach the car park later than my confirmed reservation time?
Can I tap and enter the same parking area if I am late?
How advance can I make a reservation?
How do I know that my reservation has been placed?
What happened if I need to cancel my reservation?
Who is eligible to apply ONECARD Kids+?
Where do I apply ONECARD Kids+?
You may apply for a ONECARD Kids+ membership at
How Many ONECARD Kids+ is each ONECARD member allowed to apply for?
Which document should I present upon application?
How much do I have to pay and how long is the card’s validity?
What are the privileges & benefits of a ONECARD Kids+?
Can I use ONECARD Kids+ for parking?
What if my child turns 13 years old and is still holding a ONECARD kids+?
Am I authorized to make any transaction using my child’s ONECARD Kids+ ?
Can I transfer my UPoints to my child’s ONECARD Kids+ ?
Can I combine my UPoints with my child’s ONECARD Kids+?
Is my child’s ONECARD Kids+ login password the same as my ONECARD login password?
Lost Your ONECARD Kids+?
How & where do I get a replacement card?
How do I apply for a waive of the replacement fee for the lost card?
What is a ONECARD Gift Card?
Where do I purchase a ONECARD Gift Card?
Where can I use a gift card?
Who is eligible to buy and receive a ONECARD Gift Card?
Can a non-ONECARD member receive a Gift Card?
How does the Gift Card work?
I just received a ONECARD Gift Card from my friend. Can I use it to make payments at participating ONECARD outlets?
What is the payment mode to purchase a gift card?
Is there an expiry date?
Can I purchase ONECARD gift cards in bulk (Corporate Gift Card)?
What is the minimum and maximum value to purchase a Gift Card?
Can the Gift Card be replaced if it is lost or stolen?
Can I earn UPoints when I purchase a Gift Card?
Can I top up my Gift Card?
Do ONECARD Physical Gift Cards have different designs?
When will the Gift Card be deactivated?
As a purchaser, can I get a refund for my ONECARD Gift Card?