ONECARD is the official Bandar Utama Loyalty Card that rewards members with privileges and loyalty points (UPoints) for shopping, dining and other services offered by participating outlets in 1 Utama Shopping Centre, Centrepoint Neighborhood Centre, 1 First Avenue, The Club @ Bukit Utama, Village Shops @ The Club, One World Hotel and AVANTE Hotel.

Applicants must be 18 years or older to apply for a ONECARD. For applicants below 18 years of age, the application form must be signed by a parent or legal guardian.

You may apply ONECARD membership at

• The Concierge, 3rd Floor Highstreet or any of our Customer Service Centre located at 2nd Floor Oval, Centre Court 1 Utama or Lower Ground Floor 1 Utama E.
• The Customer Service Counter at The Club, Bukit Utama
• Via www.onecard.com.my or 1 Utama SuperApp

Yes, an application fee of RM 20 for a 3-year membership or RM 30 for a 5-year membership is required upon submitting your application to become a ONECARD member.

The ONECARD is valid for 3 to 5 years whichever is applicable from the date your application is accepted or the date your card is renewed.

Yes for UPoints earning. To use ONECARD for parking, you will need to top up your ONECARD with Car Park Credit (CPC) through 1 Utama SuperApp or any of our yellow Auto Pay Stations (APS) and maintain a minimum of RM5 Car Park Credits at all times.

Each member is only eligible to own 1 ONECARD.

UPoints are points earned when you swipe/flash your ONECARD or pay with 1PAY e-Wallet while shopping at ONECARD participating outlets. UPoints are earned at the rate of RM1 spent = 1 UPoint. Please ensure that you ask the cashier for your ONECARD receipt as proof of the UPoint Earning Transaction.

Download the 1 Utama SuperApp via the Huawei App Gallery, App Store or Google Play Store to obtain your ONECARD numbers. Flash your My Account in the app to earn UPoints.

Redemption of UPoints can be done as long as you have sufficient UPoints. Flash your ONECARD or redeem it via 1PAY Scan & Pay. Enter your payment PIN to redeem your UPoints for purchases made at a participating outlet at the rate of 1 UPoint = RM0.01. If you have insufficient UPoints, you can top it up with cash or credit card to make the purchase.

Yes.

The login password is a security feature applied to every ONECARD. It is required whenever you manage your ONECARD account via the 1 Utama SuperApp, ONECARD e-kiosk or www.onecard.com.my. Please do not disclose your login password to anyone as it acts as a security code for your ONECARD in case your ONECARD is lost or stolen.

Kindly proceed to reset your login password via 1 Utama SuperApp or at our Concierge, Customer Service Centre, any ONECARD e-kiosk located next to the e-directory around 1 Utama Shopping Centre or the ONECARD website at www.onecard.com.my. Due to security reasons, only cardholders are entitled to reset their password.

Login to your ONECARD account via 1 Utama SuperApp or log on to www.onecard.com.my

Yes, it is. You may transfer your UPoints to any valid ONECARD member by using our 1PAY Transfer service via 1 Utama SuperApp or ONECARD website (www.onecard.com.my).

You may proceed to our Concierge or Customer Service Centre with your original receipts within same days of purchase to request crediting of UPoints for your purchase. Once we have verified your purchase, your UPoints will be awarded within the next 7 working days. You are advised to keep your receipts until UPoints are reflected in your ONECARD account.

You may call/proceed to our Concierge at 603 – 7725 5788 or Customer Service Centre at 603 - 7710 8118 or email info@onecard.com.my to lodge a complaint.

You can check your ONECARD expiry date via our ONECARD e-Kiosk, 1 Utama SuperApp or www.onecard.com.my. We also send a monthly statement of your 1PAY balance and card expiry date to your email account. An SMS will be sent twice to members as a reminder before the expiry date. Please ensure your email address and mobile phone number are up to date in our system.

Yes, once your ONECARD has expired.

No, we do not provide any supplementary cards at this time.

Bonus UPoints are awarded by the Operator during ONECARD promotions / events from time to time.

It is RM20 for a 3-year membership and RM30 for a 5-year membership. Your UPoints and Car Park Credits will be transferred automatically when you renew your ONECARD before your expiry date. You will retain all your UPoints and Car Park Credits by renewing on time.

Shop and swipe your ONECARD to earn or redeem UPoints from 10 or more transactions within your last renewed membership period.

You will receive a sms and email notification regarding the auto renewal providing your contact details are up to date in our system.

UPoints earned or reloaded remain valid for redemption so long as the ONECARD to which it relates remains valid.

You may apply for a refund of the remainder balance of UPoints and Car Park Credits that were topped up, reloaded or purchased via cash or credit card. UPoints earned via shopping or from promotions/marketing and Car Park Credits claimed from conversion of UPoints are strictly non-refundable. A completed refund request form must be submitted within 30 days of the date of expiry or cancellation of your ONECARD. A RM5 administrative fee will be charged for the processing of such refunds.

Our 1 Utama SuperApp and the ONECARD website (www.onecard.com.my) carries the updated full listing of ONECARD participating outlets.

Please contact us at 603-7725 5788 or 603-7710 8118 or email us at info@onecard.com.my to deactivate your ONECARD immediately. Proceed to our Concierge, Customer Service Centre or our website www.onecard.com.my to replace your ONECARD. A replacement fee of RM10 is applicable to replace a lost card. The new ONECARD replacement will contain the remaining balance of UPoints and Car Park Credits (if any) as recorded in our system upon deactivation of your card.

The RM10 replacement fee will be waived upon submission of a police report or any relevant supporting documents. The remaining balance of UPoints and Car Park Credits (if any) will then be transferred to your new ONECARD.

Yes, please update your personal details online at www.ONECARD.com.my or 1 Utama SuperApp. Alternatively, you can email us at info@onecard.com.my or walk in to our Concierge or Customer Service Centre to update your personal details.

Yes. We take personal data protection seriously and we comply with all relevant laws and regulations. We do not disclose your personal data to third parties but selected personal data may be shared with pre-approved entities participating in and/or who are providing services as part of the ONECARD programme.

Please email us at info@onecard.com.my to update your latest email and mobile phone number or update via ONECARD website at www.onecard.com.my or 1 Utama SuperApp.

Please email us at info@onecard.com.my or proceed to our Customer Service Centre.

You can use your ONECARD for parking at the following Bandar Utama car parks:

• 1 Utama Shopping Centre
• 1 First Avenue, Bandar Utama
• Plaza IBM & KPMG Tower
• One World Hotel
• AVANTE Hotel
• Centrepoint Neighbourhood Centre, Bandar Utama
• The Club @ Bukit Utama
• Village Shops @ The Club
• 1 Tech Park
• 1Powerhouse

1 Utama SuperApp

• Login to your ONECARD account
• Click Park icon
• Top up any value from a minimum of RM10 up to RM100

Auto Pay Machine

• Press the "ONECARD Top Up" button on the screen
• Insert ONECARD+ into the card slot (left)
• Select the appropriate top up amount (RM5 – RM100)
• Insert the amount of money that was selected into the money slot. The machine only accepts the following cash notes (RM1, RM5, RM10 & RM50)
• Collect receipt (if needed)

Car Park Credits (CPC) can be topped up conveniently at Auto Pay Stations (APS) located around the following Bandar Utama buildings:

• 1 Utama Shopping Centre
• 1 First Avenue, Bandar Utama
• Plaza IBM & KPMG Tower
• One World Hotel
• Centrepoint Neighbourhood Centre, Bandar Utama
• The Club @ Bukit Utama
• Village Shops @ The Club
• 1 Tech Park

Common reasons for this are:

• Insufficient Car Park Credits (below RM5). Maintain a minimum of RM5 to enter the car park.
• UPoints CANNOT automatically be used as Car Park Credits. CPC must be loaded via 1 Utama SuperApp or Auto Pay Machines.
• Entering the car park using a paper ticket but TAPPING the ONECARD at the ONECARD Preferred Parking entry.
• Expired / Blacklisted ONECARD.
• An incomplete ONECARD parking transaction history (in/out) at one of the Bandar Utama Property Car Parks.

• Cumulative nett spending of a minimum sum of RM35,000 with valid ONECARD earning and 1PAY of RM35,000 worth of UPoints at any ONECARD or 1PAY participating outlets.

1. Cumulative net spending of a minimum sum of RM10,000 with valid earning of RM10,000 worth of UPoints at any ONECARD or 1PAY participating outlets; and
2. A cumulative of 100 valid UPoints earning or 1PAY transactions (*Each 1PAY Scan & Pay transaction will be counted as 2X transactions)

You may apply for a ONECARD Kids+ membership at

• The Concierge, 3rd Floor Highstreet or any of the Customer Service Centres at 2nd Floor Oval, Centre Court, or LG 1 Utama E at 1 Utama Shopping Centre.
• The Customer Service Centre at The Club @ Bukit Utama.
• Online by clicking here.
• 1 Utama SuperApp by first logging into your ONECARD.

Great news to all senior citizen aged 60 and above! You’re entitled to join our ONECARD membership for free!

Visit any Customer Service Centre at 2nd Floor Oval, 2nd Floor Centre Court, LG Floor 1 Utama E or Concierge, 3rd Floor Highstreet at 1 Utama Shopping Centre to apply for your FREE ONECARD. You may also apply online by clicking here to apply for a 5-year ONECARD membership for FREE.